Hi, Don, and all the people on your team,
I just got my gas bill for last month, it's only $83. I'm so thrilled to see that number, it is almost $400 less compare to the same period of time last year. Saving money is good, and saving energy is even better. And best of all, we have a warmer and safer home now. That's sweet, home, sweet home. Lol.
The flower you bought us is doing beautifully, thank you all.
All the best
-Susan, Vancouver, BC
April 3, 2008
"I wanted to thank you and your colleagues for your outstanding service and attention to detail in recently servicing our ancient heating system - replacing pump and installing expansion tanks for an ancient system with gas furnace and cast iron radiators. After our previous service guy retired,
we were hoping to find a decent replacement, so we feel very lucky to have found Reid Brothers.
For the first and subsequent phone calls, Lea was great: helpful, efficient and friendly. I also particularly appreciated the expertise and proffesionalism of David, who came out on the second visit and was very knowledgeable and efficient. He also has great interpersonal skills, and I can imagine that he'd be an excellent ambassador for the company.
Finally, i was so impressed that you personally were available and willing to take time from your busy schedule, to talk to me about our furnace and potential issues. It was reassuring to find that you knew so much about old heating systems, and fantastic that you and David were able to diagnose and fix the problem. Some bosses never deal directly with clients, but I can understand better now why you firm is successful, given the personal touch that you apply to everything. We'll certainly be repeat customers, and I have already recommended your company to friends and neighbours.
Best wishes and thanks again,
-Barry H. and Valerie W., Vancouver, BC
July, 2007
"I am writing to tell you how pleased we are with the service provided by your company; and in particular Mark C.
Arlington Grove and your office staff prioritize the work orders. Mark attends the various residences and gets the work done without problems. Mark is personable and easy going. This attitude makes my job much "easier". Dealing with housing co-operatives and their members can be challenging. We feel fortunate having Mark when we need him.
— Suzanne B, Director/Maintenance Co-ordinator, Arlington Grove Housing Co-operative, Vancouver, BC
July, 2007
"I wanted to tell you what a pleasure it was to have Ryan and Brad working in our home. We found them to be very professional, yet gracious and personal, timely, efficient, and hard working. They were always considerate of our comfort in the midst of dust, dirt and destruction of the old furnace. Both Ryan and Brad seem exceedingly good natured, which I think is a real bonus to any employer."
— Donna F, Vancouver, BC
June, 2006
"Thanks to Gary for helping us out again, on short notice, just as we were leaving for holidays! We so appreciate the help you've given us over the years!
--- Sue & Don W. , Vancouver, BC
"We take this opportunity to express our thanks for your help and advice with this installation, and also wish to say we were impressed with your on site crew, who obviously take pride in their work and were a pleasure to have within our building."
— Strata VR86 Vancouver, BC
"I cannot believe the difference in the comfort level of the warmth over the past winter. On your recommendation I agreed to the extra fan being installed in order to circulate the air better in an effort to warm the ground floor better. I have to admit I had my doubts as to how successfull that would be but, again, it has been just terrific. The ground floor of this house has been cold for the 35 winters we have lived here! This year for the first time we have been able to venture downstairs without getting the chill of our lives!"
— Jean M, Vancouver, BC
"Thank you very much for the excellent service and attention to our heating needs and these installations. I found your advice to be careful and thoughtful, the timing of the job most cooperative and the installer very pleasant."
— Gordon H, Vancouver, BC
"I am happy to report that the Air conditioner is doing a fine job of keeping our house at 75 deg. I would think that the weather that we have been having is about as good a test as one can get. Thanks again for a first class installation."
— Clyde C, Vancouver, BC
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