FAQ

Yes, we are a licensed and insured plumbing and heating company. Our team consists of trained professionals who are fully licensed, and we carry comprehensive insurance coverage to protect both our workers and our customers.

If your drain is clogged, start by using a plunger. Create a seal around the drain and plunge up and down vigorously. If the clog persists, try using a plumbing snake or auger to break up or remove the obstruction. Avoid using chemical drain cleaners as they can damage pipes.

If your garburator is clogged, start by turning off the unit and cutting off the power. Use tongs or pliers to remove any visible debris from the unit. Avoid using your hands. Then, insert an Allen wrench into the bottom of the garburator and manually turn the blades to dislodge any remaining clogs. Once cleared, turn the power back on and run cold water while running the garburator to flush it out.

It is generally not recommended to use chemical drain cleaners as they can be harmful to pipes and the environment. Chemical cleaners can corrode pipes and may not effectively remove the entire clog, leading to recurring issues. It's best to use mechanical methods like plungers or drain snakes.

Regular drain maintenance can help prevent clogs. Pouring boiling water down the drain once a week can help dissolve accumulated grease and debris. You can also create a DIY drain cleaning solution using vinegar and baking soda. Additionally, consider scheduling professional drain cleaning services to ensure thorough cleaning and prevent clogs.

Yes, it is safe to use a plunger on a double sink. To create a proper seal, use a wet cloth or a sink plunger that is designed to fit double sinks. Block the second drain with the cloth or plug while you plunge the other side to apply effective pressure.

We offer various convenient payment options to settle your bill. You can choose from the following methods: Cash: Visit our office at 1636 West 75th Avenue, Vancouver, BC, VP6G2, during business hours to make a cash payment in person. Cheques: Make cheques payable to Reid Brothers, include your invoice number on the memo line, and mail them to our address at 1636 West 75th Avenue, Vancouver, BC, VP6G2. Alternatively, you can drop off the cheque at our office. Credit Card Payments: You can make credit card payments securely online by visiting pay.reidbrothers.ca. Simply enter your payment details and follow the instructions to complete the transaction. E-Transfers: Send your payment via e-transfer to info@reidbrothers.ca using your online banking. Please mention your invoice number in the message. Online Banking: Add us as a payee to your online banking account. To locate our payee information, search for "Reid" as different financial institutions may format our name differently. Follow your bank's instructions to set up the payment. If you have any questions or require further assistance regarding payments, please don't hesitate to contact our customer service team.

Our service department operates on a flat-rate basis. This means that each repair or service has a predetermined cost, regardless of the time spent or the number of technicians involved. For budgeting purposes, here's an overview of our pricing structure: • Our minimum service repair charge is $256, which includes travel, diagnostic, and up to 1 hour on-site. • Any additional time beyond the initial hour is billed in half-hour increments at a rate of $79.50 per half hour. By providing transparent pricing, we aim to ensure that our customers have a clear understanding of the costs involved. Please note that prices may vary depending on the specific nature of the service or repair required. To request a detailed estimate or to discuss your specific needs, please reach out to our customer service team.